Shipping & Returns
At smirkandscribble.com we aim to make ordering our funny greeting cards, cheeky stickers, gift tags, stationery and novelty gifts as straightforward as possible. Please read our shipping and delivery policy for information about order processing times, delivery estimates, shipping costs and international orders.
Order processing
All orders are processed within 1–3 working days. Orders are not processed or dispatched on weekends or UK public holidays.
During busy periods, processing times may be slightly longer than usual. We will always aim to prepare and dispatch your order as quickly as possible.
Delivery times
Delivery times are estimates and are not guaranteed. Once your order has been dispatched, the time it takes to arrive will depend on the delivery service selected, your location and any circumstances affecting the carrier.
Our estimated delivery times are:
UK orders: 2–5 working days after dispatch.
International orders: Delivery times vary depending on the destination and may be affected by customs clearance.
Please note that delivery estimates do not include order processing time.
Although we aim to ensure your order reaches you within the estimated timeframe, delays can occasionally occur due to postal service disruption, customs checks, extreme weather or other circumstances beyond our control.
Shipping costs
Shipping costs are calculated at checkout and displayed before you complete your purchase. The amount charged will depend on your order, delivery destination and the shipping options available.
For international orders, additional customs duties, import taxes or other charges may apply. These fees are not included in our shipping costs unless explicitly stated.
Order tracking
Tracking information will be provided where available once your order has been dispatched. Not all delivery services include tracking.
Please allow some time for tracking information to appear or update after dispatch, as carrier systems may not register the first scan immediately.
International shipping and customs charges
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are determined by the relevant authorities and are generally the responsibility of the customer, where applicable.
Smirk and Scribble cannot determine in advance whether additional charges will apply or how much they will be. We recommend checking your country's import requirements before placing an international order.
Lost or delayed orders
If your order has not arrived within the estimated delivery timeframe, please contact us at cs@smirkandscribble.com with your order details.
We will do our best to help you check the delivery status and investigate the matter with the relevant delivery provider where possible.
If an order is lost or significantly delayed, we will work with you to resolve the issue in accordance with our legal obligations and your consumer rights.
Incorrect delivery addresses
Please check that your delivery address is complete and accurate before placing your order. Incorrect or incomplete address details can cause delays or prevent successful delivery.
If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.
Contact us
If you have any questions about shipping, delivery or an existing order, please contact us at:
Email: cs@smirkandscribble.com
Returns and Refunds Policy
At smirkandscribble.com we want you to be happy with your purchase. If you need to return an item, please read our returns and refunds policy below for information about eligibility, damaged or incorrect orders, exchanges and refunds.
Nothing in this policy affects your statutory consumer rights.
30-day returns
We offer a 30-day returns period for eligible items. You have 30 days from receiving your order to contact us and request a return under this policy.
To qualify for a change of mind return items should be unused, unworn where applicable, in their original condition and packaging, with any original tags still attached. You will also need your order confirmation, receipt or other proof of purchase.
Certain products and circumstances may be subject to different rules under applicable consumer law.
How to request a return
To request a return, please email cs@smirkandscribble.com with your order number and details of the item you wish to return.
Please wait for our instructions before sending anything back. We will confirm whether your return can be accepted and provide the relevant return instructions.
Return address:
N Greenland
13 Freeland Park, Unit 4651
Wareham Road
Poole
Dorset BH16 6FH
United Kingdom
Please do not send items to this address before contacting us, as we may need to provide specific instructions for your return.
Return postage costs and arrangements will be confirmed when your return is authorised. Where an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, we will deal with the return in accordance with applicable consumer law.
Damaged, faulty or incorrect items
Please check your order when it arrives. If an item is damaged, faulty or different from what you ordered, contact us as soon as possible at cs@smirkandscribble.com.
Please include your order number, a description of the problem and photographs where relevant. This will help us assess the issue and determine the appropriate solution.
We will work with you to resolve the problem in accordance with your statutory rights. These rights are not affected by our standard change-of-mind returns policy.
Items that cannot be returned
Some items may be excluded from change-of-mind returns where permitted by law. These may include:
Personalised or custom-made products, unless faulty or otherwise covered by your statutory rights.
Sealed items that are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal conditions apply.
Perishable goods and other products exempt from cancellation rights under applicable law.
Our products are designed for adults and include greeting cards, stickers, gift tags, stationery, prints and novelty gifts. If you are unsure whether a particular item is eligible for return, please contact us before purchasing.
Sale items and gift cards: Sale items are not automatically excluded from statutory return or refund rights. Gift cards may be subject to different rules depending on the circumstances.
Exchanges
If you would like a different product, please contact us to discuss the available options.
Where appropriate, we may recommend returning the original item and placing a separate order for the replacement. Any return or exchange will be handled in accordance with this policy and your statutory consumer rights.
Your right to cancel an online order
Depending on the circumstances, UK and EU consumer law may give you the right to cancel an online purchase within a statutory cooling-off period.
For eligible distance purchases, this is generally 14 days from the day after you receive the goods. Certain exceptions apply, including some personalised or custom-made products.
If you wish to cancel an eligible order, please contact us at cs@smirkandscribble.com within the applicable cancellation period. We will explain the next steps and any relevant return arrangements.
This section does not limit any additional rights you may have under the laws applicable to your purchase.
Refunds
Once we receive your returned item, we will inspect it where necessary and notify you of the outcome of your return request.
Approved refunds will normally be issued to your original payment method. The time taken for the funds to appear in your account may depend on your bank or payment provider.
Where a refund is required by law, we will process it within the applicable legal timeframe. For other approved returns, we aim to process refunds within 10 working days of receiving and assessing the returned item, where practicable.
If you have been notified that your refund has been processed but it has not appeared after a reasonable period, please contact your bank or payment provider. You can also contact us at cs@smirkandscribble.com for assistance.
Contact us
If you have any questions about returns, refunds, exchanges or a problem with your order, please contact us at:
Email: cs@smirkandscribble.com
Please include your order number so we can assist you as quickly as possible.