Privacy & Cookies

Last updated: 13 January 2026

Smirk & Scribble operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Smirk & Scribble is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.

Financial information, including credit or debit card details, payment information, transaction details, payment confirmation, and other payment-related information.

Account information, including your username, password, security questions, preferences, and settings.

Transaction information, including items you view, add to your basket or wishlist, purchase, return, exchange, or cancel, and details of past transactions.

Communications with us, including information you provide when contacting customer support.

Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide personal information.

Automatically through the Services, including information collected from your device, cookies, and similar technologies.

From service providers, where they collect or process personal information on our behalf.

From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing, Tailoring, and Improving the Services

We use personal information to provide and manage the Services, process payments, fulfil orders, manage accounts, arrange shipping, handle returns and exchanges, enable reviews, send account notifications, and personalise your shopping experience.

Marketing and Advertising

We may use your personal information to send marketing and promotional communications by email, text message, or post, and to display advertisements for products or services that may be of interest to you.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure transactions, detect and prevent fraud, investigate potentially illegal or malicious activity, and protect public safety. You are responsible for keeping your account credentials secure and should not share them with others.

Communicating with You

We use your personal information to respond to enquiries, provide customer support, and maintain our relationship with you.

Legal Reasons

We may use personal information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights and those of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, IT services, analytics, customer support, fulfilment, and delivery.

With marketing and business partners for advertising and promotional purposes, in accordance with their own privacy notices.

When you direct or consent to the disclosure, such as for shipping products or using third-party integrations.

With affiliates or within our corporate group.

In connection with business transactions, legal obligations, or to protect our rights, users, and Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located in countries outside your own.

Shopify may process personal information for enhanced features, including personalised advertising. Shopify is responsible for processing personal information for these purposes. More information can be found in the Shopify Consumer Privacy Policy and via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party sites. Information shared on public or third-party platforms may be visible to others.

Children’s Data

The Services and products are not intended for children, and we do not knowingly collect personal information from children under the age of majority. Parents or guardians may contact us to request deletion of such information if provided.

Security and Retention of Your Information

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not be secure while in transit, and we recommend avoiding insecure channels for sensitive communications.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

The right to access your personal information

The right to request deletion

The right to correct inaccurate information

The right to data portability

The right to manage marketing communications

UK and EEA residents may also have the right to object to or restrict processing and to withdraw consent where applicable.

Requests may be made via the Services or by contacting us using the details below. We may need to verify your identity before responding.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Personal information may be transferred outside your country of residence. Transfers from the UK or EEA rely on recognised legal safeguards, such as Standard Contractual Clauses, unless adequate protection has been confirmed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date and notice where required by law.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: cs@smirkandscribble.com

Address:
13 Freeland Park, Unit 4651
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom

For the purposes of applicable data protection laws, Smirk & Scribble is the data controller of your personal information.